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BVRLA leasing broker charter

  • contract for the product or service we are providing and a clear statement of any associated costs for our service and your rights to cancel the service
  • A clear and accurate summery of the leasing or finance terms
  • Advice based on your stated needs and requirements. We will only proceed with selling a product and/or service that reasonably meets those requirements.
  • Advice, where possible, on the most appropriate vehicle, based on your requirements
  • Efficient and professional handling of any after-sales requirements
  • Commitment to the British Vehicle Rental and Leasing Association’s Code of Conduct.
  • An effective complaints procedure with access to the Conciliation Service administrated by the British Vehicle Rental and Leasing Association

 

You can find the BVRLA code of conduct, which sets out the standard we strive to adhere to by https://www.minibusleasinguk.co.uk/docs/BVRLA%20Leasing%20broker%20code%20of%20conduct.pdf