This Terms of Business Letter sets out the terms and conditions under which we conduct our business.
We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 738017. We are permitted to act as a credit broker.
You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0845 606 1234.
We offer our services to you which include:
- Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)
- Preparing and witnessing appropriate loan documentation on behalf of the funder
We are not linked to any of our lending panel members.
We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.
Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.
We will quote figures based on our funders cost of funds. The funder has the right to change or decline these quotes on receipt of the full proposal.
Our remuneration is an introductory payment payable by the funder. We do not take credit for payments due until the funding has been paid out. You are entitled, at any time, to request information regarding any payment which we may have received as a result of placing your finance with a funder.
Conflicts of Interest
If through exceptional circumstances or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out. A copy of our Conflicts of Interest Policy is available on request.
Treating you Fairly
We always aim to treat you fairly. This means that we will always endeavour to:
- Conduct our business with due skill, care and integrity
- Never put ourselves in a position where our primary duty to you is compromised
- Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
- Be transparent in the matter of our remuneration
- Respect your confidentiality
If you have a complaint about us, please let know by writing to:
Jet Vehicle Finance Ltd, The Granary, Brockhill Court, Brockhill lane, Redditch, Worcestershire, B97 6RB. FAO Wendy Johnson
Alternatively you can email email@example.com. If you complain in writing or telephone we will reply in writing within five working days to acknowldege you letter. If you complaint was via email we will send an acknowledgement email within five working days. This communication will confirm the details of your complaint and ask you to check the details are correct. If we cannot resolve your compliant within four weeks of receipt, we will update you and let you know of our investigation and to advise when we will write to inform you of our decision.
If we are unable to reach a decision sooner, we will contact you no later than eight weeks from the date we first received your complaint. we will then tell you our final decision. When we investigate your complaint, we will take into account what you tell us. We will reach our final decision based on the outcome of our investigations and what you have told us. We will also give you details of the BVRLA arbitration service if you do not agree with our decision. Details can also be found www.bvrla.co.uk or email firstname.lastname@example.org.
When we investigate your complaint, we will take into account what you tell us. We will reach our final decision based on the outcome of our investigations and what you have told us.
We will assess complaints according to the law and the principles and guidance produced by the BVRLA. If we change our decision, we will write to you to give details of our revised decision and how we reached it. Consumer Credit Customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at www.financial-ombudsman.org.uk/consumer/complaints. Non financial compliants can be directed to Trading Standards.
In order for us to fulfil our responsibilities to you, you must:
- Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements
- Comply with the terms and conditions of any agreement we arrange for you
Data Protection and Confidentiality
We are registered under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.
All customers’ records are treated as private and confidential and Jet Vehicle Finance Ltd therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to Wendy Johnson, Director, Jet Vehicle Finance, The Granary, Brockhill Court, Brockhill Lane, Redditch, B97 6RB.
We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2007.
[Jet Vehicle Finance is authorised and regulated by the Financial Conduct Authority]