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Customers are swift to complain about a poor service but rarely, if ever, acknowledge when they have had a good experience. I therefore wanted to drop you a line to say how pleased I have been with the service I have received this week from Jet Finance, and particularly Connor James. This is the first time I have acquired a car though a personal lease plan but rather than it being a daunting experience, Mr James has been exceptionally helpful, courteous and professional. He has answered all my questions comprehensively and has been very responsive in getting the paperwork sorted, with very little notice, in advance of the April 1st VED deadline.
The proof of the pudding is in the eating of course (and I have yet to take delivery of the car!) but I wanted to acknowledge the excellent service I have received thus far, while it is front of mind.